How do I check if users are correctly logging out of timeSensor LEGAL?
General
In order for timeSensor LEGAL to correctly store the data of a user session, it is important that users log out of the program properly.
If the client stalls, all data may not be able to be restored and, in the worst case, you may lose the most recently used data that is still in the cache.
How is the program properly terminated?
You can properly exit timeSensor LEGAL by either pressing the Logoff button and then clicking Exit or by selecting "Exit timeSensor" from the menu before turning off your computer.
What not to do?
If you no longer give your client the opportunity to say a proper goodbye to the server, then you are stalling it. Here are some options:
- You simply close the lid of your laptop and put it in your bag
- You interrupt the VPN tunnel in the home office
- You unplug the network cable
- You force-quit the client ("Quit immediately" or "End task")
- You log off the terminal server session instead of just disconnecting it
Since clients don't like being stalled, it will protest with an error message. However, the exact wording of the error message will be somewhat random depending on what the client was doing at the time. Either way, you'll find that the client isn't happy that you just pulled the rug out from under them.
What is happening on the server?
If the client doesn't log in for a certain period of time, the server notices this after a while and, ideally, logs the client out automatically. But that's not always the case. It can happen that stalled clients continue to show up in the server administration window for days and that clients even appear several times as a result (when the user logs in again). In the worst case, the stalled client still blocks data records, which can affect the work with the software. In this case, only a restart of the database helps.
As an administrator, how can I check whether my users are properly logging out?
Check regularly in the Admin / Access log menu ( Settings area) whether a logout date and a logout time are stored for all users. If the client is properly terminated, it will make a corresponding entry under Logoff as the last official action. However, if the client stalls, it can no longer do this and you will see the entry 00.00.00, 00:00 in the access log.
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