How do support server access?

How do support server access?

General Information

Occasionally it is necessary to give our support team access to the data server. If you use timeSensor LEGAL on your own server and timeSensor AG has not concluded a server maintenance contract with your law firm, our team will generally not have access to your database.

What access data is required?

In order to access the server, our employees need
  1. the TeamViewer ID of the computer on which your database server is installed
  2. The TeamViewer password
  3. The Windows or macOS username under which the database server is installed
  4. The Windows or macOS user password for that profile

How do I transfer the access data?

Use separate communication channels to transfer the access data.
  1. You can send the TeamViewer ID and the Windows or macOS username by email.
  2. Passwords are best sent by phone 
Please never send passwords via email, as email communication is generally not encrypted.

How long do we keep the credentials?

Our support team is required to delete the credentials when the ticket is closed. This means that we have to request the login details for each new ticket. Although this is a little inconvenient, it is for the sake of privacy. Thank you for your understanding.