How do support server access?
This article has been machine translated. If you find any errors, we would be grateful if you could report them totranslation@timesensor.com.
General information
Occasionally, it is necessary to allow employees of our support team to access the data server. If you use timeSensor LEGAL on your own server and timeSensor AG has not concluded a server maintenance contract with your firm, then our team basically does not have access to your database.
What credentials are needed?
To access the server, our employees need:
- the TeamViewer ID of the machine on which your database server is installed
- TeamViewer password
- the Windows or macOS user name under whose profile the database server is installed
- the Windows or macOS user password to this profile
How do I transmit the credentials?
Use separate communication channels to transmit access data.
- The TeamViewer ID and Windows or macOS user name can be sent by email
- The best way to transmit the passwords by phone or SMS
Please never send passwords by e-mail, as email communication is basically not encrypted.
How long do we keep the access data?
Our support team is obliged to delete the credentials when closing the ticket. This means that we have to request the credentials again for each new ticket. Although this is a bit uncomfortable, it is for data protection. Thank you for your understanding.
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