Why is my SVG letterhead not printing correctly?

This article has been machine translated. If you find any errors, we would be grateful if you could report them to translation@timesensor.com.

General

timeSensor LEGAL supports the integration of image files into the templates. This means that letterheads can be placed as images behind the template. But what if the image does not print properly? A case study.

The SVG format is well suited because it is a vector-based, scalable format that produces the best possible quality in the output. The image is described using XML, i.e. an SVG file is nothing more than an XML file with the extension .svg instead of .xml. Another advantage is that the SVG image format can be used platform-independently under Windows and macOS. If timeSensor LEGAL is used under Windows, SVG is therefore the right choice for the format of the letterhead.

Initial situation

The law firm has received the letterhead from its graphic designer as an SVG file and stored it in timeSensor LEGAL. When the invoice is printed, the spacing between the letters is not correct:

Correct representation: Huber & Meier AG
However, the following is printed: Hu ber& Me ierAG

Analysis

To find out the cause of this behaviour, we open the file with an SVG editor. Here the image is displayed identically, i.e. also with incorrect spacing between the letters. So there seems to be a problem in the image. We have to dig deeper. To do this, we now change the extension .svg of the image file to .xml and open it with a simple text editor (please not Word), e.g. Notepad+ under Windows or Sublime Text under macOS.

This is what a correctly created SVG file looks like, displayed in XML:

This is what the file delivered by the graphic designer looks like:

The file contains, in good German, junk. The word "Zurich", which of course should be a single, coherent word, is torn apart in the XML code and looks like this:

That is why it is not presented as Zurich, but as Zü ri ch

Conclusion

Apparently the graphic designer simply used a (bad) converter to convert the PDF file to SVG instead of saving the image data cleanly in SVG format with a proper SVG-capable graphics programme.

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