How do I put the interface to Starface into operation?

How do I put the interface to Starface into operation?

This article has been machine translated. If you find any errors, we would be grateful if you could report them to translation@timesensor.com.
Starface is a VOIP based telephone system with good Windows and macOS support. From the Business Edition of timeSensor LEGAL onwards, you have a built-in interface to Starface. This enables you to:
  1. Start calls from within timeSensor LEGAL
  2. Trigger automatic actions on incoming calls (e.g. open the mandate folder)
Technically, the connection works via http communication between your 4D server and the Starface switchboard.

Firewall

If your Starface Server is located in the Cloud or in another zone of the network, ports 8080 and 8081 must be enabled on the firewall. Communication between the Starface Server and the 4D Server takes place via these ports. If, for example, a call arrives on the Starface Server, Starface must be able to reach and notify the 4D Server via these ports. The HTTP request initiated by Starface must therefore be forwarded by the firewall via port 8080/8081 to the IP of the 4D Server (NAT entry). 
These settings are made by your network administrator.
To test whether the Starface Server can communicate with the 4D Server, go to the network where the Starface Server is located. From there, start a web browser and enter the IP of the 4D Server and the port 8080. For example, if the Starface is in the cloud and the 4D Server is in the office network, enter the external IP of the office with port 8080, e.g. http://83.43.45.32:8080/ The firewall will then forward your call to the internal IP of the 4D server. The following image should appear in the web browser:



In the administrator window of the 4D server, you will see under the tab HTTP Server that the counter HTTP Hits Total increases as a result of your call. If this works, the Starface can send information to the 4D server.

Configuration part 1

The Starface switchboard must be accessible from the 4D server. For this you need the IP address of the Starface. Use the PING command to check whether the Starface switchboard can be reached from the server. If this is the case, store the IP address in timeSensor LEGAL in the Settings - Admin - Special section. Click on System and select Starface in the Telephony menu.


  1. If your Starface Server is located in your local network: select Local and enter the IP number in the field Starface Server.
  2. If your Starface Server is located in the Cloud: select Cloud and enter the IP number in the field Starface Server. Enter the IP address under which your office can be reached from the Internet in the field External office IP.

Configuration part 2

Now enter the necessary information for each user who wants to use the interface in the respective user account. You can access the menu via Settings - User - Dial User - Telephony:



  1. Autostart: select here whether the interface should be started automatically after logging into timeSensor LEGAL.
  2. Action on incoming calls: select here how timeSensor LEGAL should react when a calling telephone number is detected. You can select from the following options:
    1. Mandate or dossier (recommended setting for lawyers)
    2. Dossier (not recommended)
    3. Business card (recommended setting for the secretariat)
  3. User name: enter the login ID for your Starface account here.
  4. Password and extension: timeSensor LEGAL logs on to the Starface server with this data. Enter the user password and the login ID for your Starface account here. These are the same user data you use for the login to the Starface web interface. Your Starface administrator creates this data in the Starface GUI under "Users"; if in doubt, consult your administrator.
The user name and extension field must contain exactly the same information.

Using the Starface interface

Provided you have configured the interface correctly, a telephony icon appears in the function bar in timeSensor LEGAL after login:



If the icon is blue, the interface is active. If the icon is grey, the interface is inactive and can be activated by clicking on the icon. If you have selected the option Autostart, the interface is automatically activated after login.
To have a telephone number dialled, simply click on the telephone icon, which is visible at various places in the programme. Starface then calls your extension and dials the destination number as soon as you have answered the call.


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